Refund policy

Return & Refund Policy – Fragrancepalouruk

At Fragrancepalouruk, customer satisfaction is very important to us. Please read our return and refund policy carefully before making a purchase.

Returns

Due to hygiene and safety reasons, perfumes and body mists cannot be returned once opened or used.

However, returns may be accepted if:

• The item arrives damaged

• You received the wrong item

• The product is faulty

To be eligible for a return:

• Item must be unused and in original packaging

• You must contact us within 48 hours of delivery

• Proof of purchase/order confirmation is required

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Non-Refundable Items

We do not offer refunds for:

• Opened or used fragrances

• Change of mind

• Incorrect orders placed by customers

• Delays caused by courier services

Exchanges

We only replace items if they are damaged, defective, or incorrect.

Order Cancellations

Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled.

Contact Us

For return or refund enquiries, please contact:

🟤 Fragrancepalouruk (IG & TikTok)

📩 Email: bbimportworld@gmail.com

📱 WhatsApp: +447459119202

📍 United Kingdom

Thank you for shopping with Fragrancepalouruk 🤍